Privacy policy
In short: the easyway site itself collects nothing about you. The data needed to buy a ticket is processed by the booking system, and visit statistics are switched on only with your consent.
Who processes the data
The easyway.ua site and ticket sales on it. For questions about personal data write to [email protected].
Trip search, booking, passenger details and payment all happen inside the Bussystem (Infobus) booking widget embedded in the page. That data goes to the booking system and to the carrier operating the trip — otherwise the ticket cannot be issued.
What data we receive
We ask you for nothing directly: the site has neither registration nor contact forms.
If you write to the live chat on the site, we see your messages, whatever you put in them yourself (name, email, booking number), and the page you wrote from. The chat runs on Crisp. If you write to our Telegram bot @easywayuabot, we also see your Telegram name and username; operators reply there through Crisp too.
The details needed to issue a ticket — name, contacts, payment data — you enter in the booking widget, and they are processed under the rules of Bussystem and the carrier you choose.
If you allowed analytics, Google Analytics receives anonymised statistics: which pages and routes you viewed, where you came from, your device type and approximate region. Analytics never sees your name, email or card details.
Why we need it
To see which destinations are searched most often and put them into «Popular routes».
To see at which step people abandon the search — and fix exactly that place.
The legal basis for analytics is your consent. You can withdraw it at any time, and we stop collecting statistics from then on.
Who the data is shared with
Google — as the provider of Google Analytics, and only if you consented.
Bussystem (Infobus) and the carrier — as part of the ticket order.
Cloudflare — as the service the site traffic passes through, to protect against bots and attacks.
Crisp — as the live chat service; Telegram — if you write to us via the bot. The content of conversations — only if you have written to us.
We do not sell data and do not pass it to advertising networks: there are no advertising pixels on the site.
Your rights
You can withdraw your consent to analytics, ask what data about you exists, and request its correction or deletion.
Write to [email protected] for that. For the data of a ticket you already bought, address the request to the booking system — it is the controller of that data.
Cookies and local storage
Essential ones are always set — without them search does not work and payment does not go through. Analytics ones appear only after you click «Accept all».
| What it is | Who sets it | What for | How long it lives |
|---|---|---|---|
| _ga, _ga_<ID>with consent | Google Analytics | Tell a new visitor from a returning one and collect page view statistics | Up to 2 years |
| Widget cookies and local storageessential | Bussystem (Infobus) | Keep your search, the seat you picked and an unfinished order while you book a ticket | Session and the time it takes to complete an order |
| crisp-client/session/<ID>essential | Crisp | Keep your live chat conversation across pages and visits | Up to 6 months |
| __cf_bm, cf_clearanceessential | Cloudflare | Tell a human from a bot and let the request through to the site | From 30 minutes to 30 days |
What exactly the booking widget stores is described in the Bussystem policy (PDF).
Your choice
Your decision about analytics is stored in your browser. To change it, reset the choice — the banner will ask again.